The My Travel Genie (“Service”) is a service operated by specialists (“we”, “us” and “our”) who conduct searches of printed and electronic information resources relevant to the holiday research instruction from you. “You” and “your” shall mean you, whether an individual, individuals or an organisation, using the Service.
By using the Service, you agree to be bound by these terms and conditions (“Terms and Conditions”). These Terms and Conditions expressly incorporate by reference and include our terms governing Website Usage and all policies referred to within.
We reserve the right to change, modify, add or remove portions of these Terms and Conditions at our sole discretion at any time and without prior notice. You are advised to check these Terms and Conditions periodically for any modifications. Your continued use of the Service following the posting of any changes will mean that you have accepted the changes.
1. Use of Service
1.1 We will provide a free of charge initial consultation over the telephone for all clients. If clients wish to meet, mileage will be charged (at the mileage rate as prescribed by HMRC from time to time) for travel to and from our office in Warwick to the meeting location. Clients who spend £300 or more with us will be entitled to a free face to face consultation if the meeting takes place at a location within a 20 mile radius of Warwick, Warwickshire. For distances in excess of this, mileage may be charged at the mileage rate as prescribed by HMRC from time to time.
1.2 You will receive written confirmation of your requirements as discussed in the initial consultation together with confirmation of your quotation for the Service. Your instruction to proceed is deemed to have been given when you send us the Service Order Confirmation and when the 50% advance payment has been received. No further work will be commenced until the 50% advance payment has been received.
1.3 We will provide you with at least 3 itineraries from the initial research (“Initial Itineraries”) and will present these to you in writing, normally by email. The Initial Itineraries will usually include 3 transportation options and 3 accommodation options. If you also require further elements of your trip to be organised, for example, internal transportation, this will be may be a bolt on service and will be quoted separately.
1.4 We will take your instruction for final research following the discussion over the Initial Itineraries. In the event that additional itinerary options are required, we will provide a written estimate for this additional research work and the same Terms and Conditions will apply.
1.5 The scope of the Service is limited to conducting the search and the provision of recommendations and booking contact information. It is your responsibility to make your holiday booking and ensuring all documents related to your travel, including passports and visas, are up-to-date.
1.6 We will ensure that availability and review checks are made before you receive your recommendations. However, we cannot guarantee the availability of any recommendations made at the time you make your booking.
1.7 We reserve the right to refuse an instruction for any reason.
2.1 You may cancel a search instruction in writing, either by email or post. Such cancellation will be acknowledged by us.
2.2 If you cancel a search after your Service Order Confirmation has been received, you will not be entitled to a refund of your 50% advance payment and may be charged all or a portion of the remaining 50% balance.
3.1 50% of the total fee payable, as quoted and agreed in the written confirmation, shall be payable on receipt of your Service Order Confirmation. The remaining 50% shall be known as the “Balance”.
3.2 The Balance of the total fee shall be payable upon presentation of the Initial Itineraries.
3.3 Payment can be made either by electronic transfer direct into our UK bank account (details on request) or by personal cheque (please allow time for the cheque to clear).
4.1 We shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Service or your reliance upon the information and suggestions provided by us hereunder and the resulting supply of goods and services to you by any third party.
4.2 We shall use all of our reasonable endeavours to provide the Service using reasonable care and skill and, as far as reasonably possible, in accordance with your requests and instructions. However, any resultant booking is made by you and we do not give any warranty, guarantee, representation or other terms as to the quality, fitness for purpose or otherwise of the goods or services supplied by any third party. You shall be responsible for entering into any contract with any third party for the supply of services or sale of goods and shall be required to seek compensation for any loss or damage suffered from such third party direct.
5.1 We value your privacy and will not share your information with any other company for marketing or any other purpose.
6. Governing Law and Jurisdiction
6.1 These Terms and Conditions shall be governed by and construed in accordance with English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.