Privacy Policy

My Travel Genie (“We”) is committed to protecting and respecting your privacy.

This policy (together with our Terms of Website Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Toni Sharp of My Travel Genie.

1. Information we may collect from you

1.1     We may collect and process the following data about you:

1.1.1     Information you give us. You may give us information about you by                    filling in forms on our site (our site) or by                      corresponding with us by phone, e-mail or otherwise. This includes                        information you provide when you register with us and when you report a              problem with our site. The information you give us may include your                      name, address, e-mail address and phone number, financial and credit                card information.

1.1.2     Information we collect about you. With regard to each of your visits to              our site we may automatically collect the following information:

a)       technical information, including the Internet protocol (IP) address             used to connect your computer to the Internet, your login                         information, browser type and version, time zone setting, browser           plug-in types and versions, operating system and platform;

b)       information about your visit, including the full Uniform Resource               Locators (URL) clickstream to, through and from our site                         (including date and time); products you viewed or searched for;               page response times, download errors, length of visits to certain             pages, page interaction information (such as scrolling, clicks, and           mouse-overs), and methods used to browse away from the page           and any phone number used to call our customer service                       number.

1.1.3     Information we receive from other sources. We may receive                            information about you if you use any of the other websites we operate or                the other services we provide.

2. Cookies

2.1     Our website uses cookies to distinguish you from other users of our website.  This              helps us to provide you with a good experience when you browse our website and              also allows us to improve our site.  For detailed information on the cookies we use              and the purposes for which we use them see our Cookie Policy.

3. Uses made of the information

3.1     We use information held about you in the following ways:

3.1.1     Information you give to us. We will use this information:

a)       to carry out our obligations arising from any contracts entered                 into between you and us and to provide you with the information             and services that you request from us;

b)       to provide you with information about other goods and services               we offer that are similar to those that you have already purchased           or enquired about;

c)       to provide you, or permit selected third parties to provide you, with           information about goods or services we feel may interest you. If               you are an existing customer, we will only contact you by                         electronic means (e-mail or SMS) with information about goods               and services similar to those which were the subject of a                         previous sale or negotiations of a sale to you. If you are a new                 customer, and where we permit selected third parties to use your           data, we (or they) will contact you by electronic means only if you           have consented to this. If you do not want us to use your data in             this way, or to pass your details on to third parties for marketing             purposes, please tick the relevant box situated on the form on                 which we collect your data (the Service Order Confirmation                     Form);

d)       to notify you about changes to our service;

e)       to ensure that content from our site is presented in the most                   effective manner for you and for your computer.

3.1.2     Information we collect about you. We will use this information:

a)       to administer our site and for internal operations, including                       troubleshooting, data analysis, testing, research, statistical and               survey purposes;

b)       to improve our site to ensure that content is presented in the                   most effective manner for you and for your computer;

c)       to allow you to participate in interactive features of our service,               when you choose to do so;

d)       as part of our efforts to keep our site safe and secure;

e)       to measure or understand the effectiveness of advertising we                 serve to you and others, and to deliver relevant advertising to you;

f)         to make suggestions and recommendations to you and other                  users of our site about goods or services that may interest you                or them.

3.1.3     Information we receive from other sources. We may combine this                  information with information you give to us and information we collect                    about you. We may us this information and the combined information for              the purposes set out above (depending on the types of information we                  receive).

 4. Disclosure of your information

4.1     We may share your personal information with any member of our group, which                    means our subsidiaries, our ultimate holding company and its subsidiaries, as                    defined in section 1159 of the UK Companies Act 2006.

4.2     We may share your information with selected third parties including:

4.2.1     Business partners, suppliers and sub-contractors for the performance of              any contract we enter into with you.

4.2.2     Advertisers and advertising networks that require the data to select and                serve relevant adverts to you and others.  We do not disclose information              about identifiable individuals to our advertisers, but we may provide them              with aggregate information about our users (for example, we may inform              them that 500 men aged under 30 have clicked on their advertisement on              any given day). We may also use such aggregate information to help                    advertisers reach the kind of audience they want to target (for example,                women in SW1). We may make use of the personal data we have                        collected from you to enable us to comply with our advertisers’ wishes by              displaying their advertisement to that target audience.

4.2.3     Analytics and search engine providers that assist us in the improvement              and optimisation of our site.

4.3     We may disclose your personal information to third parties:

4.3.1     In the event that we sell or buy any business or assets, in which case we              may disclose your personal data to the prospective seller or buyer of                    such business or assets.

4.3.2     If My Travel Genie or substantially all of its assets are acquired by a third              party, in which case personal data held by it about its customers will be                one of the transferred assets.

4.3.3     If we are under a duty to disclose or share your personal data in order to                comply with any legal obligation, or in order to enforce or apply our                        Terms of Website Use or Terms and Conditions and other agreements;                or to protect the rights, property, or safety of My Travel Genie, our                          customers, or others.  This includes exchanging information with other                  companies and organisations for the purposes of fraud protection and                  credit risk reduction.

5. Where we store your personal data

5.1     The data that we collect from you may be transferred to, and stored at, a destination            outside the European Economic Area (“EEA”).  It may also be processed by staff                operating outside the EEA who work for us or for one of our suppliers.  Such staff                maybe engaged in, among other things, the fulfilment of your order, the processing              of your payment details and the provision of support services.  By submitting your                personal data, you agree to this transfer, storing or processing.  We will take all                  steps reasonably necessary to ensure that your data is treated securely and in                    accordance with this privacy policy.

5.2     Unfortunately, the transmission of information via the internet is not completely                     secure. Although we will do our best to protect your personal data, we cannot                     guarantee the security of your data transmitted to our site; any transmission is at                 your own risk.  Once we have received your information, we will use strict                           procedures and security features to try to prevent unauthorised access.

6. Your rights

6.1     You have the right to ask us not to process your personal data for marketing                        purposes.  We will usually inform you (before collecting your data) if we intend to                use your data for such purposes or if we intend to disclose your information to any              third party for such purposes.  You can exercise your right to prevent such                          processing by checking certain boxes on the forms we use to collect your data.                  You can also exercise the right at any time by contacting us.

6.2     Our site may, from time to time, contain links to and from the websites of our                        partner networks, advertisers and affiliates.  If you follow a link to any of these                      websites, please note that these websites have their own privacy policies and that              we do not accept any responsibility or liability for these policies.  Please check                    these policies before you submit any personal data to these websites.

7. Access to information

7.1     The Act gives you the right to access information held about you.  Your right of                      access can be exercised in accordance with the Act.  Any access request may be              subject to a fee of £10 to meet our costs in providing you with details of the                          information we hold about you.

8. Changes to our privacy policy

8.1     Any changes we may make to our privacy policy in the future will be posted on this              page and, where appropriate, notified to you by e-mail.  Please check back                          frequently to see any updates or changes to our privacy policy.